Terms of Use

Welcome to the Rgrantr Logistics website. These Terms of Use govern your access to and use of the Rgrantr Logistics website and its content. By accessing or using this website, you agree to comply with these terms. If you do not agree with any part of these Terms of Use, please do not use the website.

1. About Rgrantr Logistics

Rgrantr Logistics provides professional freight forwarding and logistics services, including international and domestic freight forwarding, customs clearance, air freight, sea freight, oversize and over-dimensional freight, project cargo, breakbulk and RORO services, cross-trade shipments, transport and distribution, warehousing, storage, and 3PL solutions.

Our services are supported by an established network of international logistics partners, carriers, customs brokers, transport providers, and specialist cargo handlers.

2. Use of Our Website

You may use the Rgrantr Logistics website for legitimate business and informational purposes. You agree not to:

Use the website for any unlawful or fraudulent purpose.
Attempt to gain unauthorized access to our website or systems.
Interfere with the website’s operation or security.
Copy, reproduce, or distribute website content without written permission.
Upload or transmit malicious software or harmful material.
Use information from the website in a manner that could mislead or harm others.

3. Information About Our Services

The information provided on this website is intended for general informational purposes. Service availability, freight rates, transit times, customs requirements, duties, taxes, carrier schedules, and other logistics conditions may change depending on the shipment, destination, origin, cargo type, regulations, and market conditions.

Information displayed on the website does not constitute a final quotation, contractual commitment, or guarantee of service unless confirmed by Rgrantr Logistics in writing.

4. Freight Quotations

Any freight rates, shipping estimates, or pricing information provided through the website or during an enquiry may be subject to change.

Final quotations may depend on factors including:

Cargo dimensions and weight
Origin and destination
Freight mode
Shipping carrier or airline
Customs requirements
Duties and taxes
Port and terminal charges
Fuel and other applicable surcharges
Special handling requirements
Storage and transportation requirements

A quotation becomes binding only when formally accepted and confirmed by Rgrantr Logistics in accordance with the applicable service terms.

5. Customs and Regulatory Information

Rgrantr Logistics provides customs clearance, tariff consultancy, compliance support, and related logistics services. While we use reasonable care and professional expertise when providing regulatory guidance, customs, quarantine, biosecurity, tariff, and import/export requirements can change.

Customers remain responsible for providing accurate and complete information and documentation relating to their goods. Any advice provided by Rgrantr Logistics should be considered in the context of the specific shipment and applicable regulations.

6. Customer Responsibilities

Customers are responsible for providing accurate information regarding their cargo, including its:

Description
Quantity
Weight
Dimensions
Value
Country of origin
Destination
Classification
Packaging
Dangerous goods status, where applicable

Customers must also provide all documentation required for customs, quarantine, biosecurity, transport, and other regulatory processes.

Incorrect, incomplete, or misleading information may result in delays, additional charges, penalties, storage costs, or other consequences.

7. Oversize, Dangerous and Special Cargo

Oversize, overweight, over-dimensional, Out of Gauge (OOG), dangerous goods, temperature-controlled cargo, and other specialized shipments may require additional documentation, equipment, permits, handling, inspections, or transportation arrangements.

Rgrantr Logistics will use reasonable efforts to coordinate appropriate services and specialist providers based on the requirements of each shipment.

8. Intellectual Property

All content appearing on the Rgrantr Logistics website, including the company name, logo, text, graphics, images, design elements, service descriptions, and other materials, is owned by or used with permission by Rgrantr Logistics unless otherwise stated.

No website content may be copied, reproduced, modified, published, distributed, or commercially used without prior written authorization from Rgrantr Logistics.

9. Third-Party Services and Links

Rgrantr Logistics may work with third-party carriers, freight forwarders, customs authorities, transport providers, warehouses, airlines, shipping lines, and other service providers.

The website may also contain links to third-party websites. Rgrantr Logistics is not responsible for the content, availability, security, or privacy practices of third-party websites or services.

10. Website Availability

Rgrantr Logistics aims to keep its website accurate, secure, and available. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

The website may occasionally be unavailable due to maintenance, updates, technical problems, security issues, or circumstances outside our reasonable control.

11. Limitation of Liability

To the extent permitted by applicable law, Rgrantr Logistics shall not be responsible for losses arising solely from reliance on general information published on this website.

Specific freight, customs, transportation, warehousing, and logistics services are subject to their applicable quotations, service agreements, carrier terms, and other contractual conditions.

12. Privacy

Any personal or business information submitted through the Rgrantr Logistics website may be used to respond to enquiries, prepare quotations, provide requested services, and communicate with customers.

Rgrantr Logistics will handle personal information in accordance with applicable privacy and data protection requirements and its Privacy Policy.

13. Changes to These Terms

Rgrantr Logistics reserves the right to update or modify these Terms of Use when necessary. Changes may be made to reflect changes in our services, business operations, legal requirements, or website functionality.

The updated Terms of Use will apply once published on this website. We encourage visitors to review this page periodically.

14. Governing Law

These Terms of Use are governed by the applicable laws of South Africa. Any dispute relating to the use of the Rgrantr Logistics website will be handled in accordance with applicable South African laws and the jurisdiction of the appropriate South African courts.

15. Contact Rgrantr Logistics

If you have questions about these Terms of Use, our freight forwarding services, customs clearance, warehousing, transportation, or any other logistics service, please contact the Rgrantr Logistics team through the contact details provided on our website.