Privacy Policy

Rgrantr Logistics respects your privacy and is committed to protecting the personal and business information you provide when using our website or communicating with us. This Privacy Policy explains how we collect, use, store, protect, and disclose information in connection with our website and logistics services.

By using the Rgrantr Logistics website, you acknowledge that you have read and understood this Privacy Policy.

1. About Rgrantr Logistics

Rgrantr Logistics provides freight forwarding and logistics services, including international and domestic freight forwarding, customs clearance, air freight, sea freight, oversize and over-dimensional freight, project cargo, breakbulk and RORO services, transport and distribution, warehousing, storage, and 3PL solutions.

This Privacy Policy applies to information collected through our website, contact forms, quotation requests, email communications, telephone communications, and other interactions with Rgrantr Logistics.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Name and business name
Email address
Telephone or mobile number
Business address
Billing or delivery information
Shipping and cargo details
Origin and destination information
Cargo weight, dimensions, quantity, and value
Import and export documentation
Customs and tariff information
Information provided through enquiry or quotation forms
Any other information you voluntarily provide to us

We may also collect technical information when you visit our website, such as your IP address, browser type, device information, operating system, pages visited, and general website usage information.

3. How We Collect Information

We may collect information when you:

Submit an enquiry through our website
Request a freight or logistics quotation
Contact us by email or telephone
Request customs clearance or tariff assistance
Provide shipping or cargo documentation
Communicate with our team regarding a shipment
Subscribe to communications or updates, where available
Browse or interact with our website

We may also receive information from authorised business partners, carriers, customs agents, transport providers, or other service providers where necessary to provide requested logistics services.

4. How We Use Your Information

Rgrantr Logistics may use your information to:

Respond to enquiries and requests
Prepare freight and logistics quotations
Arrange and manage shipments
Provide freight forwarding services
Provide customs clearance and tariff consultancy services
Coordinate transportation and warehousing
Process import and export requirements
Communicate with customers and business partners
Provide updates regarding shipments and services
Verify information and documentation
Improve our website and services
Maintain business and service records
Meet legal, regulatory, customs, and compliance obligations
Protect our website, systems, business, and customers
Send relevant service-related communications

We will only use personal information for purposes that are reasonably connected with our business activities and the services you request from us.

5. Freight and Customs Information

Logistics services may require us to process detailed information about shipments and cargo.

This may include information relating to:

Importers and exporters
Consignees and consignors
Cargo descriptions
Customs classifications
Commercial invoices
Packing lists
Shipping documents
Cargo values
Country of origin
Import and export requirements
Customs declarations
Permits and certificates

Such information may need to be shared with customs authorities, carriers, shipping lines, airlines, transport providers, warehouses, port operators, agents, and other relevant service providers where necessary to arrange or complete a shipment.

6. Sharing of Information

Rgrantr Logistics may share information with trusted third parties where necessary to provide our services or meet legal and regulatory requirements.

These parties may include:

Shipping lines and airlines
Freight carriers and transport providers
Customs brokers and agents
Warehouses and storage providers
Port and terminal operators
Customs and government authorities
Insurance providers
Technology and IT service providers
Professional advisers
Other logistics partners and service providers

We do not sell or rent your personal information to third parties for their independent marketing purposes.

7. Legal and Regulatory Requirements

We may disclose personal or business information where disclosure is necessary to:

Comply with applicable laws and regulations
Meet customs and import/export requirements
Respond to lawful requests from government authorities
Prevent fraud or unlawful activity
Protect our legal rights and interests
Resolve disputes
Enforce agreements and contractual obligations

8. International Transfers

Because freight forwarding and logistics operations frequently involve international shipments, your information may be shared with service providers, carriers, agents, customs authorities, or other parties located outside South Africa.

Where information is transferred internationally, Rgrantr Logistics will take reasonable steps to ensure that such information is handled in accordance with applicable privacy and data protection requirements.

9. Website Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and improve the user experience.

Cookies may collect information such as:

Browser type
Device information
Pages visited
Time spent on pages
General website activity

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

10. Website Analytics

We may use website analytics and similar technologies to understand how visitors use our website and to improve our online services.

Analytics information may include general geographic location, device type, browser information, pages viewed, referral sources, and website interaction data.

Where third-party analytics services are used, their processing may also be subject to their respective privacy policies.

11. Marketing Communications

Where permitted by applicable law, Rgrantr Logistics may send you information about our services, company updates, logistics solutions, or other relevant business communications.

You may request to stop receiving marketing communications at any time by contacting us or using an available unsubscribe option.

Service-related communications, such as quotation responses, shipment updates, documentation requests, or important account information, may continue where necessary to provide requested services.

12. Data Security

Rgrantr Logistics takes reasonable technical and organisational measures to protect personal and business information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or through our website.

13. Data Retention

We retain personal and business information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business records, resolve disputes, meet contractual obligations, and comply with applicable legal, customs, accounting, and regulatory requirements.

When information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it where appropriate.

14. Your Privacy Rights

Subject to applicable law, you may have rights regarding the personal information we hold about you.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of information where legally permitted
Object to certain uses of your information
Request information about how your personal information is processed
Withdraw consent where processing is based on consent

Requests may be subject to applicable legal and regulatory requirements.

15. Accuracy of Information

We rely on customers and business partners to provide accurate and complete information.

If you provide information relating to another person, you should ensure that you have the appropriate authority or permission to provide that information where required by applicable law.

You should notify us if any information provided to us changes or is inaccurate.

16. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

Rgrantr Logistics is not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

17. Children’s Privacy

Our website and logistics services are intended primarily for businesses and adults. We do not knowingly collect personal information from children for marketing or other purposes unrelated to our services.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the matter.

18. Changes to This Privacy Policy

Rgrantr Logistics may update this Privacy Policy from time to time to reflect changes in our services, business operations, technology, or applicable legal and regulatory requirements.

Any updated Privacy Policy will be published on this website with the revised effective date. We encourage visitors to review this page periodically.

19. Contact Us

If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or require further information about how Rgrantr Logistics handles personal information, please contact our team through the contact details provided on our website.

Rgrantr Logistics
South Africa

20. Acceptance of This Privacy Policy

By accessing or using the Rgrantr Logistics website, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, by voluntarily providing your personal information through our website or communication channels, you acknowledge the collection and use of that information in accordance with this Privacy Policy and applicable privacy and data protection laws.